Bilingual Operations Manager

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Rehire

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

Rehire is a headhunting and staffing company that connects employers with evaluated professionals for flexible hiring needs. They offer directed executive searches (headhunting) and agile staffing (Match Staffing), cover the full selection cycle from sourcing to onboarding, and provide employer branding, hiring analytics, and integration with ATS systems. Rehire uses AI-enabled sourcing and automated screening (structured interviews and technical tests) to surface top candidates quickly, offers a subscription pricing model per active job with no placement fees, and emphasizes fast onboarding (about 48 hours) and secure data practices.

📋 Description

• Lead and supervise the daily performance of the Operations team, ensuring tasks are completed accurately and on time • Act as the main escalation point for complex client or operational issues • Handle complex or sensitive client conversations directly when necessary • Troubleshoot operational, account-related, payment, platform, and technical issues • Coordinate with external suppliers and internal stakeholders to resolve escalated cases • Monitor workload, priorities, response quality, and overall team performance • Identify recurring issues, escalate critical situations, and recommend process improvements • Onboard, train, coach, and support team members • Maintain visibility over ongoing client cases and ensure follow-up until resolution • Use internal tools and communication channels to keep operations organized and documented • Take ownership of the department so senior management can focus on other areas of the business

🎯 Requirements

• 3+ years’ experience as an Operations Manager, Customer Support Manager, Customer Success Manager, Team Leader, or similar role • Bilingual English, written and spoken, at C2/C1 level • Previous experience leading and supervising teams in fast-paced environments • Strong customer support experience handling escalations and complex client situations • Ability to manage a high volume of simultaneous conversations and priorities • Excellent troubleshooting, problem-solving, and decision-making skills • Strong sense of ownership and ability to operate independently with limited supervision • Excellent written communication and ability to communicate quickly and clearly through chat • Comfortable learning new digital platforms and troubleshooting technical issues • Strong organizational and time-management skills • Experience working with Meta Ads Paid Media platform (desired)

🏖️ Benefits

• Competitive salary • Growth opportunities in a global environment • Remote work arrangement