RTS Client Services Engineer – L1, L2

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🔥 16 hours ago

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Rehmann

501 - 1000 employees

Founded 1941

🤝 B2B

💸 Finance

B2B • Finance

Rehmann is a professional advisory firm that partners with businesses and private clients to provide audit and assurance, tax, consulting, finance and accounting, technology services, and wealth management. The firm serves a range of industries—including construction, dealerships, financial services, healthcare, manufacturing, private equity, and the public sector—helping clients with compliance, reporting, tax planning, process improvement, and technology-enabled solutions. Rehmann positions itself as a people-first organization focused on delivering forward-thinking, industry-specific financial and advisory services.

📋 Description

• Provide remote, technical support using exceptional troubleshooting and problem resolution skills • Enter service requests accurately and with full documented detail into appropriate tracking systems • Research, resolve and remedy user problems related to network access, local printers, PC hardware, email, internet, VPN and WAN • Install, support and document application software, “hot fixes” and patches • Ensure that clients’ needs are responded to within stated SLAs

🎯 Requirements

• High school diploma required • Associate’s degree preferred • Previous customer service experience required • A+/Network+, HDI-SCA or similar service desk agent certification, ITIL, or entry level certifications for applications, networking, or firewall technology required • VMWare, Microsoft, Cisco, Ruckus, WatchGuard, and Citrix preferred

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off for volunteering and diversity-related activities • Flexible work arrangements

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