Adoption Services Specialist – eDiscovery, Legal Data Intelligence

🕒 April 16

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Relativity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Relativity is a technology company that provides cloud-based software solutions for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Their products, powered by artificial intelligence, offer proactive security and legendary support to help organizations manage sensitive data. Relativity is trusted by thousands of organizations, including law firms, corporations, and government agencies, to organize data, discover truth, and act on it effectively and efficiently. Their end-to-end solutions streamline data discovery from collection to review and production, utilizing tools like RelativityOne, Relativity aiR for AI-driven legal challenges, and custom solutions through the Relativity App Hub. Relativity is committed to offering secure, flexible solutions with a strong focus on customer support and strategic partnerships.

📋 Description

• Serve as a consultative partner to customers, guiding them in adopting and evolving their Legal Data Intelligence workflows using RelativityOne’s AI-powered platform with a focus on measurable outcomes • Lead strategic engagements that align to customer goals, helping teams translate capabilities into meaningful, real-world outcomes • Willing to travel up to 20% to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption-specific workshops • Advise customers on how to leverage AI-driven features, cloud-native workflows, and extensibility options to drive efficiency, insight, and defensibility within established use cases • Facilitate use-case-driven discussions that help customers mature their operating models and unlock greater value from the platform over time • Partner with cross-functional teams to reinforce and refine learning journeys, ensuring guidance remains relevant, practical, and forward-looking • Identify recurring challenges and emerging needs across customers, and feedback those insights for improved adoption strategies, playbooks, and scalable enablement approaches • Model best practices in using AI-assisted tools—balancing efficiency with critical thinking, accuracy, and a strong commitment to customer trust

🎯 Requirements

• 3+ years of customer-facing support in the Legal Data Intelligence or eDiscovery industry, supporting legal, compliance, or investigative workflows • Experience in the software technology sector, preferably in SasS or cloud-based platforms • Navigate ambiguity with curiosity and intent—probing deeply into customer challenges, asking the right questions, and shaping unclear problems into actionable, AI-enabled solutions • Strong written and communication skills with ability to explain technical concepts and AI assisted workflows to non-technical audiences • Collaborative mindset with the ability to work effectively across cross-functional teams, with a willingness to continuously learn new technologies and processes • Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. • Strong organizational and time-management skills with ability to manage multiple projects simultaneously • Experience with AI/ML solutions for Legal Data Intelligence is a plus • Relativity Certified Administrator is a plus • Suggested Skills: Cybersecurity, Data Analysis, Database Management, Data Mining, Data Visualization, Information Retrieval, Intelligence Research, Legal Research, Predictive Modeling, Project Management

🏖️ Benefits

• Professional development opportunities