Senior Robotics Technical Support – Field Engineer

Job not on LinkedIn

🕒 February 26

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Relay Robotics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

⚕️ Healthcare Insurance

Healthcare Insurance • Robotics • Hospitality

Relay Robotics is a company that specializes in autonomous delivery robots designed specifically for hospitals and hotels. These robots support staff in mundane tasks, enhancing efficiency and employee satisfaction while also improving patient outcomes and customer service. Relay delivery robots can navigate complex environments and ensure safe transportation of items, thereby addressing staffing challenges and reducing operational costs.

📋 Description

• Serve as the highest escalation point for complex technical issues • Lead on-site installations and integrations at customer hospitals • Resolve advanced technical issues, deploy new sites, perform repairs • Partner directly with hospital IT and Facilities teams • Own complex hardware, software, and integration escalations • Diagnose navigation, perception, and sensor issues • Troubleshoot WiFi, LTE failover, firewall rules, and cloud connectivity • Analyze logs and telemetry for structured root cause analysis • Lead on-site deployments in hospitals nationwide • Configure robots, networking, and cloud connectivity • Support elevator controller integrations • Conduct site acceptance testing and go-live validation • Perform break-fix repairs and execute preventative maintenance visits • Document findings and recommend reliability improvements

🎯 Requirements

• 3+ years in robotics, autonomous systems, IT infrastructure, or field engineering • Strong Linux troubleshooting experience • Experience with networking (VLANs, firewalls, port validation, WiFi enterprise environments) • Hands-on hardware repair experience • Willingness to travel 20–40% • Ability to work in hospital environments with professionalism and discretion • Experience with ROS / ROS2 (preferred) • Cloud platform familiarity (GCP preferred) • Experience integrating elevators, access control, or building systems (preferred) • Healthcare IT or regulated environment experience (preferred)

🏖️ Benefits

• Be part of a pioneering robotics company that’s transforming healthcare. • Work with a collaborative, passionate, and smart team. • Play a key role in scaling an innovative technology that’s reshaping industries. • Enjoy a dynamic, mission-driven culture where your impact is tangible. • Apply today to join Relay Robotics!