Digital Pathology Field Service Engineer

🕒 March 29

🏛️ District of Columbia, Maryland, +1 more states – Remote

🏛️ District of Columbia – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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TD SYNNEX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

Enterprise • SaaS • Telecommunications

TD SYNNEX is a global IT distributor and service provider offering a wide range of technology solutions, services, and products to enable business transformation. They provide advanced solutions in data centers, cloud computing, IoT, networking, security, and more, serving enterprise and client markets. Their offerings include a unique assortment of over 150,000 products, covering PCs, mobile phones, consumer electronics, and other innovative devices. TD SYNNEX also specializes in professional audiovisual solutions, design software distribution through their Datech division, and advanced computing components via their Global Computing Components division. The company emphasizes delivering end-to-end solutions with their extensive portfolio and expertise in modern IT infrastructure, analytics, and collaborative technologies.

📋 Description

• Perform Preventive & Corrective Maintenance – Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware. • Installations & Configurations – Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS). • Technical Support & Troubleshooting – Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs. • Documentation & Compliance – Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems. • Customer Collaboration – Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.

🎯 Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in engineering, biomedical technology, or a related field preferred. • 2–3 years of field service or technical support experience in medical devices and laboratory automation. • Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN). • Hands-on experience with robotic systems, laboratory instruments, and service documentation processes.

🏖️ Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.