Field Solutions Consultant

🕒 May 19

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $49.2k - $82.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔬 Science

Enterprise • Science • Legal

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts • Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting • Identify potential new users, new practice area opportunities and other elements of enhanced product adoption • Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives • Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements • Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience • Technical tracking of all activity via CRM tools • Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions. • Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals.

🎯 Requirements

• Bachelor’s Degree required • MLS, JD or other advanced degree preferred • Industry knowledge of Securities disclosure and regulation highly favored • Experience performing simple and complex research assignments • Ability to speak/teach in front of groups (of varying sizes) in a live or video setting • Excellent verbal skills relevant to all levels of professionals; with emphasis on the ability to identify needs and connect those to solutions • Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate, others. • Familiarity with communications tools including Outlook, Zoom, Teams and others • Comfortable with, and able to learn, new technologies and tools, including but not limited to AI products and processes. • Ability to travel up to 15% of the time as client needs dictate

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options