Senior Manager, Training and Quality

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🕒 Yesterday

🏄 California, New York, +2 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote

💵 $118.3k - $263.8k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔬 Science

Enterprise • Science • Legal

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Lead the redesign of a training operating model from predominantly manual, instructor-led delivery toward scalable, AI-enabled learning; de-risk single-point-of-failure roles by externalizing siloed knowledge into documented, AI-ingestible assets. • Lead the redesign of the editorial Quality Management System: QA frameworks, sampling, scoring standards, calibration, and feedback loops, optimizing for AI-assisted quality auditing (automated sampling, error detection, trend analysis, workflow monitoring) using defensible methods: rubrics, thresholds, and error taxonomies. • Build measurement systems that move beyond activity and satisfaction toward application and business outcomes, linking training effectiveness and editorial quality to downstream customer and business results. • Partner with the Content Performance Analyst to measure and track time-to-proficiency, post-training quality and accuracy, and AI-assisted versus unassisted performance. • Build strong relationships with editorial leadership, cross-functional partners (Technology, Finance, Metrics), and vendors; communicate strategy, progress, and risk to senior leadership through structured reporting. • Set short- and long-term goals, performance targets, and operating plans, including learning-effectiveness and quality-maturity targets. • Stay market-savvy, maintaining strong awareness of emerging AI training and QA trends; bring those insights into driving roadmap planning and content differentiation.

🎯 Requirements

• 5+ years leading L&D, training and/or quality functions, including managing people • A track record of driving change or transformation at scale in a complex, distributed organization • Experience building measurement systems and translating them into dashboards/reports that tie training and quality to operational and customer outcomes, ideally with hands-on fluency in tools such as Tableau, Power BI, Looker • Proven experience deploying AI in training and/or quality at scale, such as embedding AI into team workflows, not just personal use, and with the judgment to know where it helps, where it needs guardrails, and how to lead a team through adoption responsibly • A clear communicator who can present progress, risks, and tradeoffs to senior stakeholder • Experience with Learning Management Systems and Quality Assurance tools • Grounding in instructional design and/or QA methods (adult-learning principles, sampling, calibration, error taxonomies) preferred

🏖️ Benefits

• Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals