Tech Customer Support Analyst III

Job not on LinkedIn

October 29

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RELX

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Enterprise • Science • Legal

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

10,000+ employees

🏢 Enterprise

🔬 Science

📋 Description

• Provide second-level technical support across multiple platforms and disciplines • Respond to incidents and service requests with professionalism and urgency • Deliver clear, concise, and timely updates to stakeholders on issue status and workload • Identify and resolve project-related challenges to ensure smooth execution and successful completion • Collaborate with cross-functional teams to meet project goals • Follow security protocols for proper delegation of accounts and privileges • Maintain licenses, certifications, and training relevant to the role • Provide excellent customer service to end users, responding to inquiries and requests in a timely and professional manner • Foster strong relationships with development teams, peers, and end users, emphasizing collaboration and open communication • Efficiently and effectively manage customer support cases in alignment with established support protocols and service standards • Proactively seek opportunities to improve system operations, with a focus on automation and cost reduction • Leverage technical expertise and prior experience to independently resolve support tasks, adhering to standard operating procedures and applying sound analytical judgment • Actively participate in team meetings and activities • Engage in regular training and mentorship from senior Customer System Engineers to enhance service delivery and technical capabilities

🎯 Requirements

• 2 – 3 years of related experience in application support, or customer contact positions • Proficient in PC knowledge, Windows OS, Internet, and web browsers • Experience with SQL and DevTools is advantageous

🏖️ Benefits

• numerous wellbeing initiatives • shared parental leave • study assistance • sabbaticals