Tech Customer Support Analyst III

🕒 July 9

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LexisNexis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1970

⚖️ Legal

💼 Consulting

🏥 Healthcare

💰 Corporate Round on 2021-06

Legal • Consulting • Healthcare

LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.

📋 Description

• Provide second-level technical support across multiple platforms and disciplines • Respond to incidents and service requests with professionalism and urgency • Deliver clear, concise, and timely updates to stakeholders on issue status and workload • Identify and resolve project-related challenges to ensure smooth execution and successful completion • Collaborate with cross-functional teams to meet project goals • Follow security protocols for proper delegation of accounts and privileges • Manage customer support cases in alignment with established support protocols and service standards • Proactively seek opportunities to improve system operations, focusing on automation and cost reduction

🎯 Requirements

• Strong analytical and troubleshooting skills • Effective communication and interpersonal abilities • Ability to work independently with minimal supervision • Customer service orientation with a commitment to customer satisfaction • 2–3 years of related experience in application support or customer-facing roles • Proficiency in PC environments, including Windows OS, internet, and web browsers • Able to work an overlap with UK/USA time zones • Experience with SQL and DevTools • Knowledge of databases and cloud technologies is advantageous

🏖️ Benefits

• Country specific benefits • Accessible hiring process accommodations or adjustments