LexisNexis
10,000+ employees
Founded 1970
đ Compliance
đïž Government
âïž SaaS
đ° Corporate Round on 2021-06
Compliance âą Government âą SaaS
LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.
Tech Customer Support Analyst III
Job not on LinkedIn
đ„ 0 minutes ago
đżđŠ South Africa â Remote
â° Full Time
đą Junior
đĄ Mid-level
đ§ Analyst
đ«đšâđ No degree required
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LexisNexis
10,000+ employees
Founded 1970
đ Compliance
đïž Government
âïž SaaS
đ° Corporate Round on 2021-06
Compliance âą Government âą SaaS
LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.
đ Description
âą Provide second-level technical support across multiple platforms and disciplines âą Respond to incidents and service requests with professionalism and urgency âą Deliver clear, concise, and timely updates to stakeholders on issue status and workload âą Collaborate with cross-functional teams to meet project goals âą Follow security protocols for proper delegation of accounts and privileges âą Efficiently manage customer support cases in alignment with established support protocols and service standards
đŻ Requirements
âą 2â3 years of related experience in application support or customer-facing roles âą Strong analytical and troubleshooting skills âą Customer service orientation with a commitment to customer satisfaction âą Proficiency in PC environments, including Windows OS, internet, and web browsers âą Experience with SQL and DevTools âą Knowledge of databases and cloud technologies is advantageous
đïž Benefits
âą numerous wellbeing initiatives âą shared parental leave âą study assistance âą sabbaticals âą healthy work/life balance
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