Technical Support Consultant

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Build, configure, and maintain outbound campaigns in Five9 (Preview, Power, Progressive). • Monitor campaign KPIs daily, flagging performance issues and driving fixes. • Troubleshoot dialer, routing, and agent setup issues in real time. • Execute and maintain branded caller ID, call masking, and spam mitigation (via 448 Connect, OutboundIQ, Numeracle). • Lead client review meetings – prepared, professional, and followed up with actions. • Ensure client delivery stays within contracted hours and margins. • Take ownership of client success, Creating effective strategies and solutions to increase client performance, lead and manage projects to completion and create measurable improvements in client metrics. • Advise proactively on connect rate strategy, pacing logic, and lead management. • Run daily internal project reviews to track progress, ownership, and accountability. • Document configurations, flows, and processes for knowledge sharing. • Support auxiliary systems (Retriever, OutboundANI, Salesforce, RingCentral). • Test and QA new campaigns or configurations before deployment. • Act as primary contact for assigned clients, building trust and solving problems before they escalate.

🎯 Requirements

• 5+ years of hands-on CCaaS experience (Five9 strongly preferred) • Solid grasp of outbound dialing logic, pacing, and campaign tuning • Proven ability to troubleshoot telephony issues (routing, agents, softphones) • Working knowledge of TCPA, caller ID branding, and spam prevention • Strong communicator who can translate technical detail into client language • Background in BPO or multi-site contact centers is preferred