Resolv Global
51 - 200 employees
Founded 2022
🤝 B2B
🎯 Recruiter
B2B • Recruitment
Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.
Technical Customer Support Specialist
🔥 0 minutes ago
🇿🇦 South Africa – Remote
💵 $6 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
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Resolv Global
51 - 200 employees
Founded 2022
🤝 B2B
🎯 Recruiter
B2B • Recruitment
Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.
📋 Description
• Provide technical support via phone, email, and other customer channels • Troubleshoot mobile device, SIM card, network, connectivity, and account issues • Assist customers with activation, setup, subscriptions, billing, and service questions • Explain technical concepts in a simple, easy-to-understand manner • Research complex issues using available resources • Document customer interactions accurately • Escalate advanced technical issues when required • Deliver an outstanding customer experience with empathy and professionalism
🎯 Requirements
• 2+ years of customer service or technical support experience • Experience in telecommunications, mobile networks, service desk, ISP support, device support, or similar technical environments • Strong troubleshooting and problem-solving skills • Excellent written and spoken English • Outstanding customer service skills • High emotional intelligence and empathy • The ability to remain calm while handling complex customer situations • Strong attention to detail • Comfortable working independently in a remote environment
🏖️ Benefits
• Company-provided equipment • Fully remote position • Weekly USD payments • Competitive rate of $6.50 USD per hour • Work with an international team • Supportive, people-focused culture • Opportunity to grow with an expanding organization
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