nCino, Inc.
1001 - 5000 employees
Founded 2012
💸 Finance
💳 Fintech
☁️ SaaS
Finance • Fintech • SaaS
nCino, Inc. is a financial technology company that provides cloud-based solutions for financial institutions. Its platform is designed to digitize and reengineer business processes in the commercial banking, consumer banking, mortgage, and small business sectors. By integrating data and people on a single platform, nCino enhances decision-making, risk management, and customer satisfaction. Notably, its nIQ, a generative AI banking advisor, assists financial institutions in streamlining operations and improving efficiency. With a strong focus on customer success and comprehensive support, nCino aims to usher in a new era of digital banking experiences.
Associate Support Engineer
🔥 0 minutes ago
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nCino, Inc.
1001 - 5000 employees
Founded 2012
💸 Finance
💳 Fintech
☁️ SaaS
Finance • Fintech • SaaS
nCino, Inc. is a financial technology company that provides cloud-based solutions for financial institutions. Its platform is designed to digitize and reengineer business processes in the commercial banking, consumer banking, mortgage, and small business sectors. By integrating data and people on a single platform, nCino enhances decision-making, risk management, and customer satisfaction. Notably, its nIQ, a generative AI banking advisor, assists financial institutions in streamlining operations and improving efficiency. With a strong focus on customer success and comprehensive support, nCino aims to usher in a new era of digital banking experiences.
📋 Description
• Provide basic technical support and troubleshooting to customers. • Collaborate with senior support engineers and managers to handle customer accounts. • Resolve customer issues using existing resources. • Assist in providing feedback to product development teams. • Monitor and respond to support tickets in a timely manner. • Assist in the creation and maintenance of knowledge base articles. • Leverage AI tools to enhance work efficiency and optimize business operations.
🎯 Requirements
• Undergraduate degree in a related field or equivalent education and experience. • Strong problem-solving skills and attention to detail. • Excellent communication skills, both written and verbal. • Ability to work collaboratively in a team environment. • Basic understanding of technical support principles and practices. • Willingness to learn and adapt to new technologies and processes.
🏖️ Benefits
• Equal employment opportunities • Reasonable accommodations for persons with disabilities
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