IT Support Engineer, 2nd Line

🔥 9 minutes ago

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Remote Choice

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.

📋 Description

• Provide technical support via phone, email, and remote support tools • Diagnose and resolve IT issues, escalating where appropriate • Monitor and troubleshoot issues across: Networks, Telecoms systems, End-user devices (desktops/laptops), Applications and ICT systems • Support and administer Microsoft 365 environments, including user management, licensing, Exchange Online, Teams, SharePoint, and related services • Log and manage support tickets, ensuring accurate documentation • Prioritise and categorise incidents based on urgency and impact • Maintain regular communication with customers regarding ticket progress and resolution • Create and update technical documentation and knowledge base articles • Attend customer sites to resolve issues that cannot be handled remotely • Stay up to date with emerging technologies and industry best practices

🎯 Requirements

• Previous experience in a 2nd or 3rd Line IT Support role within a service desk, MSP, or similar environment • Strong troubleshooting and problem-solving skills • Strong hands-on experience supporting and administering Microsoft 365 environments • Excellent communication skills, both written and verbal • Customer-focused with a professional and proactive approach • Comfortable working with ticketing systems and CRM tools • Ability to work effectively both independently and as part of a team • Eager to learn and develop technical skills • Flexibility to participate in a weekend on-call rota • Valid driver's licence and own reliable transport preferred

🏖️ Benefits

• Opportunity to join a growing and ambitious technology business • Exposure to a broad range of technologies and customer environments • Supportive team environment with ongoing learning opportunities • Career development and progression opportunities • Competitive salary based on experience