Tier 1 Technical and Billing Support Agent

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NDC Personnel and Contractors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

📡 Telecommunications

🛍️ eCommerce

Telecommunications • Internet Security • eCommerce

NDC Personnel and Contractors is a leading Internet service provider in South Africa, dedicated to delivering high-quality internet solutions, including fibre, LTE, and broadband services. Established in 1997, NDC has connected over 1. 4 million homes and businesses across the country, earning recognition for exceptional customer service and support. Committed to innovation and reliability, NDC offers a range of packages tailored for individuals, small businesses, and corporates to ensure seamless and efficient internet connectivity.

📋 Description

• Responsible for customer interactions that result in resolved technical, billing and account queries. • Identify and understand customer needs. • Provide solutions to technical and account management queries. • Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction. • Deliver exceptional service to customers in all interactions. • Diligently execute escalations beyond 1st line support. • Record accurate summaries of customer interactions in the company business system. • Utilise all available tools and resources to resolve customer queries completely.

🎯 Requirements

•Grade 12/Matric •Computer Literate (MS Excel/MS Word and MS Outlook) •Strong understanding of ISP Networks •1+ Year customer services experience within an ISP Call Centre •1+ Year technical and desktop customer service experience • Administration experience is a highly recommended

🏖️ Benefits

• **We are a Fully Remote work environment** • That’s right! No need to go into the office! You can work from just about anywhere • We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time. • **We Kit you out** • We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. We also provide you with Connectivity – FOR FREE! • ***THE CHERRY ON TOP!!!*** MWEB** rewards stellar performance!** • Performance Bonuses of up to 20% of your cash salary are paid out quarterly, so long as company targets are met. • We always try to have some fun! Team buildings are a big deal as well as other cultural activities and company events!