Technical Support Engineer

🕒 June 26

🌐 South Africa, Pakistan, +2 more countries – Remote

🇿🇦 South Africa – Remote 🇵🇰 Pakistan – Remote 🇵🇭 Philippines – Remote 🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase codebase. • Investigate customer-reported issues and reproduce bugs within the application. • Use Cursor or similar AI-powered development tools to trace errors and identify root causes. • Debug front-end and back-end systems, including APIs, databases, and application logic. • Implement maintainable fixes using TypeScript across the application stack. • Improve edge-case handling, reliability, and overall application performance. • Draft clear and professional customer emails explaining issues, resolutions, and next steps. • Provide calm and empathetic support during high-pressure customer situations. • Collaborate with product, QA, and engineering teams to prioritize and resolve issues. • Assist with patch releases and ongoing platform improvements. • Update internal documentation, runbooks, and knowledge base articles to improve future support processes.

🎯 Requirements

• Experience developing applications using JavaScript and TypeScript. • Hands-on experience with Next.js, React, Node.js, Supabase, and SQL. • Strong debugging, troubleshooting, and problem-solving skills with excellent attention to detail. • Ability to work independently, take ownership of issues, and drive resolutions to completion. • Excellent written English communication skills and the ability to explain technical concepts to non-technical users. • Comfortable communicating directly with customers and diagnosing technical issues in a professional manner. • Experience using modern development workflows, version control systems, and software engineering best practices. • Experience independently shipping software features or contributing to production applications is preferred. • Exposure to AI-assisted development tools such as Cursor or similar coding assistants is a plus. • Previous experience in technical support, customer-facing engineering roles, SaaS companies, or startup environments is advantageous.

🏖️ Benefits

• 💻 Fully Remote: Work from anywhere with international teams • 🤝 Peer Community: Connect with high-performing sales professionals in our network • 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement • 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals