Customer Care Agent

🔥 1 hour ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Remote Recruitment is a company that provides recruitment services focused on hiring remote and distributed talent. The firm helps employers source, screen, and place candidates for remote roles, supporting distributed teams with hiring processes and candidate management. (Available website text contained only styling/CSS and no content; the description is based on the company name and common industry practice.

📋 Description

• Handle inbound customer queries via phone, email, and chat in a friendly and professional manner • Resolve customer concerns promptly, ensuring a positive and satisfactory experience • Accurately log all customer interactions and updates in the CRM system • Follow up with customers to confirm that issues have been fully resolved • Maintain up-to-date knowledge of products, services, and company policies • Identify opportunities to improve the customer experience and share feedback with the team • Meet individual targets for response times, resolution rates, and customer satisfaction scores

🎯 Requirements

• 1+ year of experience in a customer care, customer service, or support role • Warm, empathetic, and patient communication style • Strong written and verbal communication skills • Proficiency with CRM or helpdesk software (Zendesk, Freshdesk, or similar) • Ability to manage multiple interactions efficiently without compromising quality • Reliable home office setup with stable internet connection • Self-motivated and dependable in a fully remote work environment • Matric certificate required