Customer Service Representative

🔥 14 minutes ago

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Remote Recruitment is a company that provides recruitment services focused on hiring remote and distributed talent. The firm helps employers source, screen, and place candidates for remote roles, supporting distributed teams with hiring processes and candidate management. (Available website text contained only styling/CSS and no content; the description is based on the company name and common industry practice.

📋 Description

• Handle inbound customer enquiries via phone, email, and live chat in a professional and friendly manner • Resolve customer complaints and issues efficiently, ensuring a positive outcome • Accurately capture and update customer information and interactions in the CRM system • Follow up with customers to confirm resolution and ensure satisfaction • Develop and maintain a thorough knowledge of products and services to provide accurate information • Meet individual service targets including response times and customer satisfaction scores • Escalate complex or unresolved issues to the appropriate team or supervisor

🎯 Requirements

• 1+ year of experience in a customer service or client-facing role • Excellent verbal and written communication skills • Empathetic, patient, and solution-oriented approach to customer interactions • Proficiency with CRM or helpdesk platforms (Zendesk, Freshdesk, HubSpot, or similar) • Ability to manage a high volume of interactions while maintaining quality • Reliable home office setup with stable internet connection • Self-motivated and able to work independently in a remote environment • Matric certificate required; relevant customer service qualification is advantageous