Help Desk Agent

🔥 15 minutes ago

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Remote Recruitment is a company that provides recruitment services focused on hiring remote and distributed talent. The firm helps employers source, screen, and place candidates for remote roles, supporting distributed teams with hiring processes and candidate management. (Available website text contained only styling/CSS and no content; the description is based on the company name and common industry practice.

📋 Description

• Respond to and resolve inbound support tickets, emails, and calls within agreed SLA timeframes • Diagnose and troubleshoot technical and non-technical issues reported by users • Log, track, and update all support requests accurately in the helpdesk system • Escalate unresolved issues to second-line support or relevant teams with clear documentation • Guide users through step-by-step solutions in a clear and friendly manner • Contribute to the development and maintenance of knowledge base articles and FAQs • Identify recurring issues and report trends to the support team lead

🎯 Requirements

• 1+ year of experience in a help desk, IT support, or customer support role • Strong troubleshooting and problem-solving skills • Excellent written and verbal communication skills • Proficiency with helpdesk platforms (Zendesk, Freshdesk, Jira Service Management, or similar) • Basic understanding of IT systems, software, and networking is advantageous • Patient, empathetic, and calm when handling frustrated users • Reliable home office setup with stable internet connection • Matric certificate required; IT diploma or A+ certification is advantageous