Helpdesk Coordinator

🕒 August 9

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Log, categorise and prioritise incoming tickets so urgent issues surface immediately • Route requests to the right people and chase them through to resolution • Keep users updated with clear, friendly communication at every stage • Monitor response and resolution times against agreed service levels • Maintain the knowledge base so common fixes are documented and reusable • Produce simple weekly reports on volumes, trends and recurring issues • Review the queue daily, including overnight requests, ageing tickets and escalations • Acknowledge, assign and follow up on requests throughout the day • Identify recurring problems and flag them for permanent fixes • Keep documentation current

🎯 Requirements

• 2+ years' experience in helpdesk coordination, service desk or support administration • Excellent written and spoken English with a clear, patient communication style • Confidence using ticketing systems, spreadsheets and shared documentation platforms • Stable fibre internet • Backup power for load shedding • Quiet home office • Strong prioritisation and follow-through • Ability to stay calm when the queue gets busy • Genuine attention to detail with accurate logging and reporting

🏖️ Benefits

• Full-time remote position working for a UK-based employer • Competitive salary paid in ZAR • Long-term stable role • Supportive team environment • Direct access to founder-led business