Remote Recruitment
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
Helpdesk Coordinator
🔥 0 minutes ago
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Remote Recruitment
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
📋 Description
• Triage, prioritise and assign incoming IT support tickets efficiently • Provide fast and effective first-line technical support via phone, email and chat • Escalate complex technical issues to second and third-line support engineers • Maintain helpdesk SLAs and produce regular performance and trend reports • Update the internal knowledge base with common issues, solutions and workarounds • Onboard new users and coordinate device setup and system access provisioning
🎯 Requirements
• 2+ years of IT helpdesk, service desk or technical support experience • Familiar with helpdesk platforms such as Zendesk, Freshdesk or ServiceNow • Strong customer service and communication skills with excellent English • Basic knowledge of Windows, Microsoft 365 and common business applications • Able to work calmly and effectively in a fast-paced remote support environment
🏖️ Benefits
• 100% remote, UK business hours • Career growth and professional development • Exposure to leading UK businesses and practices
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