Remote
501 - 1000 employees
đĽ HR Tech
âď¸ SaaS
đ˘ Enterprise
HR Tech ⢠SaaS ⢠Enterprise
Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.
Growth Customer Success Manager
đĽ 0 minutes ago
đŞđş Europe â Remote
đľ $37.3k - $83.9k / year
â° Full Time
đĄ Mid-level
đ Senior
đ Customer Success
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Remote
501 - 1000 employees
đĽ HR Tech
âď¸ SaaS
đ˘ Enterprise
HR Tech ⢠SaaS ⢠Enterprise
Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.
đ Description
⢠Act as a trusted advisor and advocate for our customers, building strong relationships to ensure retention and high-quality service delivery. ⢠Manage the entire post-sale customer journeyâfrom the initial onboarding phase to an established partnership. ⢠Collaborate with Sales to align on customer expectations, monitor account health to proactively prevent churn and manage escalations, and identify valuable upselling and cross-selling opportunities. ⢠Share direct customer feedback to continually improve our team processes.
đŻ Requirements
⢠Demonstrated experience as a Customer Success manager. ⢠Fluent written and spoken English, and well structured communication skills in speaking & writing.
đď¸ Benefits
⢠work from anywhere ⢠flexible paid time off ⢠flexible working hours (we are async) ⢠16 weeks paid parental leave ⢠mental health support services ⢠stock options ⢠learning budget ⢠home office budget & IT equipment ⢠budget for local in-person social events or co-working spaces
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