Mid-Market Customer Success Manager, German Speaking

🕒 June 24

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Secfix

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Secfix is a company that specializes in automating compliance processes for businesses to help them achieve and maintain security standards such as ISO 27001, TISAX, and GDPR. By utilizing integrations with cloud providers, SSO, HR systems, and ticketing tools, Secfix streamlines the compliance workflow, reducing manual effort by up to 90%. The platform offers features like automated checklists, risk management, vendor management, and policy management, making it easier for startups and SMEs to stay secure and compliant. Secfix is particularly beneficial for small companies seeking ISO 27001 certification, offering support to ensure a smooth and fast compliance journey. The company is based in Europe and prioritizes data protection with GDPR compliance and strict data encryption policies.

📋 Description

• Own a portfolio of mid-market customers and be fully accountable for renewals and expansion • Own the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readiness • Become a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processes • Build and maintain clear account plans for priority customers • Run structured renewal cycles, including pricing, scope, and procurement discussions • Proactively identify upsell and expansion opportunities and drive them to close • Run effective QBRs with clear narratives, outcomes, and next steps • Translate complex security and compliance topics into business value • Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot • Create and improve playbooks, templates, and scalable CS processes

🎯 Requirements

• 4+ years of experience as a Customer Success Manager in a B2B SaaS company, ideally between seed and series B stage • Proven ownership of renewals and expansion, not just relationship management • Track record of delivering strong Net Revenue Retention in mid-market or upmarket accounts • Comfortable managing longer cycles, complex stakeholders, and high expectations • Confident handling tough renewal and commercial conversations • Strong commercial mindset: you think about expansion in every customer interaction • Able to communicate complex topics clearly in German (C2) and English • Highly structured and process-driven, even in fast-moving environments • Comfortable operating with autonomy and ambiguity in an early-stage company • Nice-to-have: Exposure to compliance, information security, risk, or GRC topics • Experience building or improving CS processes and tooling from scratch

🏖️ Benefits

• Remote Work: 100% remote work with a virtual office in Gather. • Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab. • Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. • Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors. • Development Budget: €1,000 annual personal development budget. • Home office Budget: Home office budget and access to co-working spaces. • Holidays: 26 days holiday + local public holidays. • Health Insurance: Comprehensive health coverage. • Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). • Company Events: Company-wide events to build relationships and have some fun! • Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).