Senior Manager, GTM Operational Excellence

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $103.5k - $194.2k / year

⏰ Full Time

🟠 Senior

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Remote

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.

📋 Description

• Architect and lead the future of how our Go-To-Market (GTM) organization operates. In this role, you aren't just managing processes—you are redefining them. • Lead a high-performing team focused on the operational ceiling: identifying root causes of friction, designing enterprise-grade systemic fixes, and partnering deeply with executive stakeholders across RevOps, Systems, Data, and Enablement to drive behavioral changes that scale. • Shape our AI-integrated operations strategy. • Define and execute the multi-quarter strategy and vision for GTM Operational Excellence, aligning it with Remote’s overarching growth and revenue goals. • Hire, develop, and lead a high-performing team of operations managers and analysts. Act as a mentor and coach, fostering a culture of extreme ownership and continuous improvement. • Serve as the primary strategic partner to VP and C-level leaders across GTM, Systems, Product, and Finance to align operational initiatives with business priorities. • Oversee the strategy for Remote’s AI ticketing layer, automated knowledge bases, and AI agent tuning. Ensure our AI tech stack is optimized to maximize deflection rates and streamline GTM workflows. • Move beyond symptom management. Lead deep root-cause analyses on complex enterprise-level operational issues and collaborate with Systems/Engineering teams to ship scalable, permanent fixes. • Own the post-mortem process for major operational incidents, translating systemic vulnerabilities into robust, future-proof infrastructure improvements. • Establish and mature Remote’s global change management framework. Ensure high adoption rates for new GTM programs through comprehensive communication strategies, enablement alignment, and executive buy-in. • Own the KPIs that define operational health. Track, analyze, and present executive-level reports on core metrics including ticket volume reduction, AI deflection rates, cost-to-serve, mean time to resolution (MTTR), and change adoption velocity.

🎯 Requirements

• Deep experience in BizOps, Strategy & Operations, or RevOps within a fast-growing SaaS environment, with at least 2–3 years of experience successfully managing and scaling high-performing teams. • A proven track record of building, scaling, and maturing GTM systems and processes from mid-stage growth through enterprise scale. • Deep working knowledge of Salesforce and complex GTM tech stacks (e.g., Enterprise CPQ, automated lead routing, complex compensation tooling). • A strong builder's mindset with hands-on experience leveraging AI tools, LLMs, and automation workflows to optimize business operations. You view AI as a core operational lever, not a buzzword. • You operate with an executive-level "the buck stops here" mentality. You are comfortable navigating ambiguity, driving alignment across matrixed organizations, and taking full accountability for global outcomes. • Exceptional written and verbal English communication skills, with a proven ability to distill complex operational challenges into clear, actionable executive narratives. • Prior experience working in a globally distributed, asynchronous environment is a strong plus.

🏖️ Benefits

• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces