Senior Solutions Engineer

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Remote

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.

📋 Description

• Build and scale a solutions engineering function to support sales and customer outcomes • Define role profiles and coverage model (segments, regions, product lines) • Establish a repeatable technical discovery and solution design process • Set clear engagement models, roles/responsibilities, and success metrics • Own executive relationships with key customer and internal stakeholders, with accountability for: • Commercial impact (deal support, win rates, cycle time reduction, revenue influence) • Technical quality (solution accuracy, implementation readiness, customer satisfaction, escalations, continuous improvement) • Alignment to product vision (AI adoption, roadmap inputs, standardization) • Contribute to a formal solutions engineering enablement and competency program • Define levels, requirements, and maintenance criteria (training, assessments, quality metrics) • Partner with Solution Architecture to codify technical standards, reference architectures, and best practices • Ensure competencies are measurable, auditable, and scalable • Contribute to the operating rhythm to manage and scale solutions engineering • Business reviews / performance reviews with Sales and key stakeholders • Clear escalation paths and incident learnings • Reporting on team health, coverage, and capability gaps • Helping define product lines and GTM strategies for Remote build • Building ADRs and PRDs for potential products • Identifying and abstracting solution spaces • Putting AI at the forefront of everything we do • Architect and implement AI agent workflows • Translate business processes into agent-enabled workflows (intake, orchestration, guardrails, evaluation) • Prototype with modern LLM tooling and iterate toward production-grade implementations • Design human-in-the-loop patterns, escalation paths, and observability (quality, cost, latency) • Partner with Engineering and Product to ship secure, reliable agent capabilities (APIs, permissions, data access)

🎯 Requirements

• Proven experience building and leading a solutions engineering (or equivalent) function, including hiring, onboarding, and performance management • Strong executive stakeholder management skills (internal and external), with a track record of driving outcomes through influence • Excellent cross-functional leadership and operational rigor: you can turn ambiguous goals into repeatable processes • Strong written and verbal communication skills, including the ability to translate technical detail into executive-level narratives • Hands-on experience designing, building, and shipping AI agent workflows (or adjacent automation/orchestration systems), with a pragmatic approach to safety, evaluation, and iteration • Domain experience in HRTech, payroll, HCM, or adjacent industries

🏖️ Benefits

• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces