1st / 2nd Line IT Support Engineer

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Remote Choice

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.

📋 Description

• Diagnose and resolve issues across Microsoft 365, Windows devices, cloud applications, networking, Wi-Fi, hosted telephony and cybersecurity services • Own support tickets from first contact through resolution and keep customers informed • Provide technical support for end users and business systems • Escalate and coordinate complex incidents with third-party vendors and technology partners • Maintain accurate records of support cases, fixes and customer environments • Assist with deploying, configuring and supporting routers, firewalls, switches, wireless access points and endpoint devices • Help provision and administer Microsoft 365 tenants, including onboarding, offboarding, licensing, Exchange Online, SharePoint, Teams and Intune • Support cloud backup, endpoint protection, email security and business continuity solutions • Assist with device rollouts, configuration, patching and customer IT asset lifecycles • Assist with hosted VoIP and unified communications solutions • Support Microsoft 365 migrations, cloud adoption, infrastructure upgrades and network deployments • Help customers adopt modern workplace technologies and recommended practices • Contribute to new managed services and cloud solutions • Identify opportunities for automation, stronger security and more efficient customer environments

🎯 Requirements

• Proven experience in a Managed Service Provider (MSP) environment, supporting multiple customers and a broad technology stack • Comfortable using ticketing systems, working to SLAs, and balancing competing priorities • Hands-on experience supporting and administering Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive and Microsoft Entra ID • Willingness to deepen Microsoft 365 expertise • Microsoft Intune, device management and modern workplace experience highly desirable • Good working understanding of TCP/IP, DNS, DHCP, routing, switching, VPNs and wireless networking • Hands-on exposure to business networking equipment such as Ubiquiti, DrayTek, Zyxel, Cisco, Fortinet, or similar platforms • Experience with endpoint security, multi-factor authentication, email security, patch management, and backup solutions • Understanding of cybersecurity best practices for small and medium-sized businesses • Exposure to hosted VoIP, SIP, Teams Phone or other cloud-based telephony solutions advantageous • Excellent written and verbal communication skills • Ability to work independently while contributing positively to a small, collaborative team

🏖️ Benefits

• Company laptop and mobile phone • Ongoing training and professional development • Exposure to varied technologies, cloud platforms and customer environments • Supportive, close-knit team with limited bureaucracy and genuine input into how services develop • Career progression as the managed services portfolio continues to expand • Flexibility shaped around customer and project requirements