Technical Support Engineer II

🔥 3 hours ago

🇿🇦 South Africa – Remote

💵 R300k - R350k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FusionTek

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

FusionTek is a company that specializes in providing comprehensive IT solutions for small and medium-sized businesses. Founded in 2007, FusionTek offers a range of services including managed IT services, co-managed IT services, cloud solutions, and IT consulting. The company is known for its solutions in network security services, ransomware protection, and business continuity planning. FusionTek also provides hardware as a service, VOIP phone systems, and email & spam protection. With a focus on industries such as accounting, architecture, construction, healthcare, legal, and non-profits, FusionTek is dedicated to helping businesses achieve greater success through advanced technology solutions.

📋 Description

• Resolve escalated support requests and complex technical issues • Handle break/fix issues, application installations, and user-level configuration changes • Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems • Provide remote and onsite support for client environments • Configure and support Windows Server 2016, 2019, and 2022 environments • Assist with Hyper-V host setup, server administration, networking, and security tasks • Troubleshoot and deploy SonicWall firewalls • Manage networking switches and access points • Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies across client environments • Provide guidance and mentorship to Level I technicians • Collaborate with the technical team to deliver exceptional client service • Escalate tickets appropriately and contribute to shared technical knowledge • Use Autotask to document, monitor, update, and escalate tickets accurately and on time • Maintain and update the documentation platform with current procedures, configurations, and client details • Ensure clear, professional client communication throughout the support process

🎯 Requirements

• CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment. • MD‑102 preferred • Must reside in S. Africa • Strong knowledge of Windows 10/11 and macOS • Strong knowledge of Windows Server 2016, 2019, and 2022 • Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts • Working knowledge of on-premise SharePoint administration • Working knowledge Microsoft 365 Office Suite and cloud services including Intune • Experience with Azure and/or AWS is a plus • Experience with Datto BCDR and/or SaaS Backup is a plus • Experience with VOIP telephony including Microsoft Teams is a plus • Exceptional written and verbal communication • Ability to work independently and collaboratively • Strong time-management and organizational skills • Ability to lift and transport equipment

🏖️ Benefits

• Competitive salary: R300,000 – R350,000 per year • Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. • Comprehensive benefits package • Paid time off and leave policies in line with South African standards • Educational reimbursement for certification tests and access to company-supplied training resources • Salary increase after successfully completing approved certifications • Team culture: Fun events and opportunities to connect with colleagues