L3 Support Engineer

Job not on LinkedIn

🔥 3 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Babble

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🤝 B2B

🔒 Cybersecurity

📡 Telecommunications

💰 $9M Private equity on 2015-01

B2B • Cybersecurity • Telecommunications

Babble is a UK-based B2B technology services firm that helps small and mid-sized businesses modernize and manage their core technology. It provides Microsoft 365 and Azure integration, cloud and IT managed services, cybersecurity assessments and ongoing protection, unified communications and PSTN migration support, and customer experience platform work. Babble focuses on making fragmented technology estates work as a single Core Operating System, improving security, performance, and AI readiness.

📋 Description

• Lead hands-on implementation of complex, high-risk and multi-domain customer projects • Implement Azure Virtual Desktop deployments, complex network architectures, multi-tenant security configurations, hybrid identity environments and large-scale migration programmes • Produce High-Level Designs and Low-Level Designs across Modern Workplace, Cyber Security, Network and Backup/DR domains • Author Statements of Work defining scope, deliverables, assumptions, exclusions, acceptance criteria and milestones • Provide technical guidance and design assurance throughout delivery • Review implementation progress against HLD/LLD specifications and validate configuration decisions • Act as a senior technical resource for the Professional Services team • Support pre-sales activities including scoping calls, solution qualification, technical feasibility assessments and proposal design input • Conduct customer technical design reviews and secure sign-off on proposed architectures • Define and maintain technical standards, deployment checklists, configuration baselines and design templates • Validate UAT results and technical acceptance • Mentor and develop Level 1 and Level 2 engineers • Collaborate with Service Desk, NOC and managed services teams to ensure operational supportability • Contribute to vendor relationship management and evaluate new product capabilities • Identify and communicate project risks, design constraints and technical dependencies • Lead post-implementation design reviews and capture lessons learned • Maintain expert-level technical skills and advanced vendor certifications across Microsoft, Mimecast, Sophos, Acronis, networking and cloud infrastructure

🎯 Requirements

• Extensive experience of solution design and delivery across Modern Workplace, Cyber Security, Backup/DR, Networking and Azure • Demonstrable authorship of High-Level Designs, Low-Level Designs and Statements of Work • Pre-sales technical experience • Track record of mentoring and raising the technical capability of a delivery team • Desired Microsoft Certified: Azure Solutions Architect Expert (AZ-305), or current successor certification • Desired Microsoft Certified: Cybersecurity Architect Expert (SC-100), or current successor certification • Desired Microsoft 365 Certified: Administrator Expert (MS-102), or current successor certification • Desired Sophos Certified Architect certifications for Sophos Firewall and Sophos Central Endpoint/Server, with corresponding Sophos Certified Engineer prerequisites • Desired Acronis Certified Engineer (Cyber Protect) • Desired Mimecast Certified Product Professional, Advanced level • Advantageous PRINCE2 7th Edition Practitioner or equivalent project management certification • Advantageous ITIL 4 Foundation or ITIL Version 5 Foundation • Advantageous CISSP or equivalent senior security certification; CompTIA Security+ (SY0-701) accepted as a foundational alternative • Advantageous CrowdStrike Falcon certifications such as CCFA or CCFR • Must be home based with stable internet connection • Must have a solution to mitigate load shedding and be able to work normal shifts effectively • Must have a suitable home setup with a desk and chair in a quiet space

🏖️ Benefits

• Risk cover, including Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits • 22 days holiday balance plus UK Bank Holidays, with increased annual leave based on length of service • 5% allowance based on basic salary that can be towards Medical Aid • UPS provided to assist with load shedding (2–4 hours of power for a laptop) • Babble-issued laptop • Annual Company Celebrations • Home-based working • Home-working policy • Stable internet connection support requirement • Recruitment process includes a screening call, Teams interview and potentially a follow-up interview and competency testing