2nd – 3rd Line Support Engineer, MSP

🔥 4 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Choice

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.

📋 Description

• Provide 2nd and 3rd line technical support via telephone, email and remote access • Monitor managed service dashboards and respond to alerts • Remediate issues through patching, updates and fixes • Analyse monitoring reports and escalate or resolve alerts • Produce and maintain management and customer reports • Administer Windows Server environments, Active Directory, Microsoft Exchange, VMware vSphere, DNS and DHCP • Create and manage user accounts and permissions • Configure, update and maintain Group Policies • Maintain technical documentation and client records • Support and administer printers and VoIP telephony systems • Install, configure, troubleshoot and maintain desktops, laptops and mobile devices • Deploy and support hardware and software • Diagnose hardware and software faults and implement resolutions • Identify opportunities to reduce recurring technical issues through proactive improvements • Support email platforms and ensure systems operate securely and efficiently • Collaborate with technical teams to investigate and resolve support tickets • Develop and maintain scripts to automate routine administration tasks • Contribute to the development and continual improvement of technical support procedures • Recommend hardware and software upgrades • Support wider business and customer projects • Manage support requests in accordance with agreed SLAs • Deliver excellent customer service and maintain communication throughout the support process • Follow information security policies and contribute to security improvements

🎯 Requirements

• Previous experience in a Managed Service Provider (MSP) environment • Strong knowledge of Microsoft Windows Server technologies • Experience supporting Active Directory, Microsoft Exchange and Microsoft 365 • Good understanding of VMware vSphere • Experience supporting LAN/WAN networking, including DNS and DHCP • Excellent troubleshooting skills across hardware, software and operating systems • Strong organisational skills with the ability to manage multiple support tickets effectively • A proactive approach and the ability to work independently as well as within a team • Excellent communication and customer service skills • A good understanding of IT security best practices • Ideally, you'll hold (or be working towards) a recognised IT qualification, such as an NVQ Level 3 or relevant vendor certification (e.g. Microsoft, CompTIA or equivalent)

🏖️ Benefits

• Monday to Friday working schedule • Remote work arrangement