Guest Operations Virtual Assistant

Job not on LinkedIn

🔥 0 minutes ago

🇱🇧 Lebanon – Remote

💵 $1.2k - $1.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 0%

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RemotelyX

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🎯 Recruiter

🤝 B2B

Recruitment • B2B

RemotelyX is a recruiting and remote staffing company that connects U. S. companies—especially agencies—with pre-vetted, English-fluent remote professionals (primarily sourced from Lebanon) for roles across operations, customer success, sales/SDR, media buying, creative, and more. They offer a done-for-you hiring service (job description through onboarding), rapid turnaround (candidates in ~2 weeks), payroll handling, active headhunting, and a lifetime replacement guarantee, positioning themselves as a cost-saving alternative to U. S. hiring with claims of up to 83% payroll savings.

📋 Description

• Respond promptly, warmly, and professionally to guest questions and concerns throughout the shift • Coordinate cleaners by confirming cleans, following up on outstanding items, relaying early check-ins and special requests, and reporting property issues • Create, update, complete, and follow up on operational tasks • Log maintenance requests, involve the appropriate people, follow up on repairs, keep guests informed, and escalate according to procedures • Gather information and documentation for Airbnb claims and damage reports, submit claims, and follow up until closure • Handle reservation needs, access issues, check-in concerns, and property-specific procedures • Proactively follow up on unresolved guest issues, cleaner requests, maintenance items, and claims • Maintain accurate end-of-shift notes and handover documentation • Work within established systems and SOPs with management support for escalations

🎯 Requirements

• Excellent written English • Experience in guest support, customer service, hospitality, or operations coordination • Ability to manage several conversations and tasks at the same time without dropping anything • Strong attention to detail and disciplined adherence to SOPs • Sound judgment on when to resolve an issue directly and when to escalate it • Calm, empathetic, solution-focused manner with frustrated guests or unexpected problems • High reliability, punctuality, and ownership of assigned responsibilities • Comfort working independently during scheduled shifts • Availability for the full schedule, including the Saturday overnight on-call shift • Hands-on experience with Airbnb or other short-term rental platforms (nice to have) • Background in property management or vacation rentals (nice to have) • Experience handling Airbnb damage claims or the Resolution Center (nice to have) • Experience coordinating cleaning or maintenance vendors remotely (nice to have) • Familiarity with Airbnb host-side messaging, reservations, and claims • Familiarity with internal task-management and property-operations systems • Familiarity with team communication tools

🏖️ Benefits

• Remote work • Saturday overnight on-call schedule with active work followed by lower-volume on-call coverage

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