Client Relationship Executive

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Build and maintain strong, long-term relationships with existing clients. • Conduct regular client follow-ups to ensure satisfaction and ongoing engagement. • Re-engage inactive or lapsed clients to generate repeat business opportunities. • Manage warm inbound enquiries and convert them into paying clients. • Identify upselling and cross-selling opportunities across the company's service offerings. • Understand client needs and recommend appropriate solutions. • Conduct client meetings via telephone and Microsoft Teams. • Act as a trusted advisor and key point of contact for clients. • Collaborate with internal teams to ensure seamless service delivery. • Support the conversion of enquiries into repeat and higher-value projects. • Maintain accurate CRM records and client communication logs. • Assist with client engagement campaigns and retention initiatives. • Provide ideas to improve client experience, retention, and business growth. • Support ad hoc projects and business initiatives as required.

🎯 Requirements

• Minimum 2 years' experience in account management, client services, customer success, sales, or a related role. • Excellent written and verbal English communication skills. • Strong relationship-building and stakeholder management abilities. • Commercial awareness and the ability to identify growth opportunities. • Highly organised with strong attention to detail. • Ability to manage multiple client relationships simultaneously. • Self-motivated and comfortable working independently. • Experience working with UK clients. • Background in construction, property, consultancy, or professional services. • Experience using CRM systems. • Previous experience in client retention or account growth roles.