Client Service Manager

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Manage and nurture relationships with existing clients, ensuring a consistently high level of service. • Take full ownership of client enquiries and issues, seeing them through to resolution. • Communicate professionally with UK-based clients via phone and email. • Proactively identify potential issues and resolve them before they escalate. • Build strong client relationships through active listening and thoughtful questioning. • Liaise with internal teams to ensure smooth order processing and fulfilment. • Maintain accurate records of client interactions and follow-up actions. • Continuously identify opportunities to improve the client experience and internal processes. • Act as a trusted point of contact for clients, providing timely updates and solutions.

🎯 Requirements

• Previous experience in Client Services, Customer Success, Account Management, or Customer Support. • Excellent verbal and written English communication skills. • Strong telephone manner with confidence speaking to UK-based clients. • Outstanding problem-solving and troubleshooting abilities. • Ability to manage multiple priorities and work independently. • High attention to detail and strong organisational skills. • Proactive mindset with a willingness to take ownership. • Reliable internet connection and professional home office setup. • Desirable • Experience supporting clients within a product, distribution, logistics, wholesale, or trade-related environment. • Experience working remotely for international businesses. • Familiarity with CRM systems and customer service platforms.