IT Helpdesk Agent

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Logo of Remote Recruitment

Remote Recruitment

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Respond to IT support requests by email, chat and phone • Troubleshoot common hardware, software and login issues • Log tickets clearly and keep users updated on progress • Escalate trickier problems to senior technicians • Help set up accounts, devices and access for new staff • Write simple how-to notes for recurring questions

🎯 Requirements

• Experience with IT support or a strong interest in starting one • Familiarity with Windows, common office software and basic networking • A patient, helpful manner with non-technical users • Clear written and spoken English • A reliable home internet connection and quiet workspace

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