Live Chat Support Agent

🔥 1 hour ago

🇿🇦 South Africa – Remote

💵 R23k - R25k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Answer inbound live chats within the agreed response time • Resolve common queries directly using the knowledge base • Raise and track tickets for issues needing another team • Keep accurate notes on every conversation • Spot recurring problems and flag them to the team lead • Maintain a friendly, human tone even at busy times • Work 09:00–17:00 UK time (11:00–19:00 SAST) from home

🎯 Requirements

• One or more years in customer service, live chat, call centre or retail support • Fast, accurate typing with clear written English • Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom • Patience under volume and a calm approach to frustrated customers • Reliable home internet and a quiet space for UK-hours work • Exposure to e-commerce or subscription support (nice to have) • Experience with multi-chat handling (nice to have) • Familiarity with knowledge-base writing (nice to have)

🏖️ Benefits

• Fully remote role working from home • Equipment guidance • Proper induction and training • Supportive team lead and manager contactable through the day • Realistic chat targets • Career progression into senior support or team lead roles