Mentee Success & Engagement Executive

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Conduct regular outbound calls with assigned mentees to monitor progress and engagement. • Provide encouragement, accountability, and guidance throughout the learning journey. • Identify challenges or barriers impacting mentee success and recommend appropriate solutions. • Direct mentees to relevant programme resources, events, and support materials. • Maintain regular communication to ensure high levels of participation and satisfaction. • Build strong, trusted relationships with mentees through consistent engagement. • Serve as a primary point of contact for mentee enquiries and support. • Collaborate with internal teams to ensure a seamless and positive customer experience. • Foster a supportive and engaging community environment. • Identify mentees who have achieved significant milestones or success through the programme. • Conduct interviews and gather testimonials, case studies, and success stories. • Work closely with the marketing team to showcase participant achievements and programme impact. • Maintain accurate records of all interactions and activities within the CRM system. • Track engagement, retention, and sales-related KPIs. • Prepare regular reports on mentee progress, feedback, and performance metrics. • Ensure all administrative tasks are completed accurately and efficiently.

🎯 Requirements

• Proven experience in Customer Success, Account Management, Client Services, Sales, or a similar role. • Experience within an education, coaching, mentoring, membership, or training environment is highly desirable. • Excellent verbal communication skills with the ability to build rapport quickly. • Strong active listening and relationship-building abilities. • Demonstrated ability to influence and engage customers effectively. • Experience working towards performance targets and KPIs. • Proficiency with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar systems. • Exceptional organisational and time management skills. • Self-motivated with the ability to work independently and collaboratively. • Knowledge of property investment, wealth education, or financial coaching would be advantageous. • Reliable laptop/computer and stable high-speed internet connection.