Operations Executive – Part-Time

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Manage customer enquiries via email in a professional and timely manner. • Resolve customer issues with empathy and a solutions-focused approach. • Maintain a high standard of customer satisfaction. • Handle returns, exchanges, and order-related queries. • Coordinate daily order processing. • Monitor stock availability and inventory levels. • Assist with stock management and reporting. • Liaise with the warehouse to ensure accurate and timely dispatch of orders. • Support operational improvements and process documentation. • Process customer orders within Shopify. • Update products, inventory, and order information as required. • Troubleshoot basic Shopify-related issues. • Assist with administrative tasks relating to the online store. • Support founders with ad hoc operational tasks. • Maintain organised records and operational documentation. • Assist with reporting and general business administration.

🎯 Requirements

• Previous experience in Operations, Customer Service, eCommerce Support, or an Operations Coordinator role. • Excellent written English communication skills. • Strong customer service mindset. • Experience working with Shopify (or similar eCommerce platforms). • Highly organised with exceptional attention to detail. • Comfortable managing multiple priorities simultaneously. • Tech-savvy and quick to learn new software. • Able to work independently in a remote environment. • Reliable internet connection and suitable home office. • Experience working with inventory or stock management. • Previous experience supporting an eCommerce business. • Experience working with remote international teams. • Process improvement mindset. • Familiarity with Google Workspace and project management tools.