Remote Recruitment
11 - 50 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
Senior Technical Consultant, Five9
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Remote Recruitment
11 - 50 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
📋 Description
• Design, configure and implement Five9 Contact Centre solutions for client environments • Lead technical discovery sessions and translate business requirements into practical Five9 solutions • Configure inbound and outbound campaigns, including Predictive, Progressive, Preview and Power Diallers • Design and configure IVR workflows, call routing, skills, queues and failover logic • Implement and support integrations between Five9, CRM platforms and third-party applications using APIs • Troubleshoot complex Five9 issues involving agent connectivity, telephony, call routing and integrations • Support enterprise Five9 implementations, migrations and production environments • Conduct system testing and User Acceptance Testing before deployments • Monitor system performance, conduct health checks and recommend improvements • Manage technical incidents and provide root-cause analysis for high-priority issues • Produce technical documentation and solution designs • Provide technical guidance and training to clients, administrators and internal teams
🎯 Requirements
• Strong hands-on experience implementing, configuring and supporting Five9 • Experience with enterprise contact centre or CCaaS environments • Strong knowledge of inbound/outbound campaigns, diallers, IVR and call routing • Experience with CRM and API integrations, ideally including Salesforce • Understanding of SIP, VoIP and contact centre telephony • Experience troubleshooting complex production issues • Strong client-facing communication and technical consulting skills • Experience delivering implementations from requirements gathering through to go-live and ongoing support • Five9 certification advantageous • Experience with Zendesk, Salesforce, Genesys, Amazon Connect or similar CCaaS platforms advantageous • Experience with REST APIs, SQL, Azure or AWS advantageous • Previous experience supporting UK or international clients advantageous
Apply NowSimilar Jobs
🕒 5 days ago
PFM Consultant advising African governments and major donors on public finance reforms. Leading diagnostics, technical assistance, economic analysis, proposals, training, and high-level stakeholder engagement.
🕒 July 14
Senior MICE Consultant at a luxury destination management company. Managing meetings, incentives, conferences, and events while delivering exceptional service to clients.
🕒 July 3
Senior Reservations Consultant handling luxury travel reservations and coordinating logistics for guests across Southern and East Africa. Working with Travel Designers to ensure exceptional guest experiences.
🕒 July 3
Senior Reservations Consultant managing reservations for luxury travel tour operator. Coordinating seamless travel arrangements in Southern and East Africa.
🕒 June 10
Luxury Safari Travel Consultant focusing on bespoke itineraries and exceptional client service for South African luxury safaris. Managing full sales cycle from enquiry to post-travel follow-up while working remotely.
