Senior Five9 Technical Consultant

Job not on LinkedIn

🕒 August 19

🇿🇦 South Africa – Remote

💵 R36k / month

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Design, configure and implement Five9 Contact Centre solutions for client environments • Lead technical discovery sessions and translate business requirements into practical Five9 solutions • Configure inbound and outbound campaigns, including Predictive, Progressive, Preview and Power Diallers • Design and configure IVR workflows, call routing, skills, queues and failover logic • Implement and support integrations between Five9, CRM platforms and third-party applications using APIs • Troubleshoot complex Five9 issues involving agent connectivity, telephony, call routing and integrations • Support enterprise Five9 implementations, migrations and production environments • Conduct system testing and User Acceptance Testing before deployments • Monitor system performance, conduct health checks and recommend improvements • Manage technical incidents and provide root-cause analysis for high-priority issues • Produce technical documentation and solution designs • Provide technical guidance and training to clients, administrators and internal teams • Take Five9 solutions from requirements gathering through technical design, build, testing, go-live and production support • Own complex client problems end to end

🎯 Requirements

• Strong hands-on experience implementing, configuring and supporting Five9 • Experience with enterprise contact centre or CCaaS environments • Strong knowledge of inbound/outbound campaigns, diallers, IVR and call routing • Experience with CRM and API integrations, ideally including Salesforce • Understanding of SIP, VoIP and contact centre telephony • Experience troubleshooting complex production issues • Strong client-facing communication and technical consulting skills • Experience delivering implementations from requirements gathering through to go-live and ongoing support • Five9 administration-side experience: personally built, configured or supported Five9 environments • Based in South Africa and able to work UK hours, full-time and permanently • Reliable high-speed internet connection and working HD webcam • Five9 certification advantageous • Experience with Salesforce, Genesys, Amazon Connect or similar CCaaS platforms, in addition to hands-on Five9 experience, advantageous • Experience with REST APIs, SQL, Azure or AWS advantageous • Previous experience supporting UK or international clients advantageous • Background at a Five9 reseller, partner or implementation consultancy, or prior Avaya or Cisco contact centre engineering before moving to cloud, advantageous • Technical screening interview, client interview, timed practical assessment and final meet and greet required in the selection process

🏖️ Benefits

• Permanent, full-time position • Remote work from South Africa • UK-aligned working hours (GMT/BST)