Client Success Manager

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Remote Talent LATAM

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🎯 Recruiter

🤝 B2B

Recruitment • B2B • Marketing

Remote Talent LATAM is a headhunting agency that specializes in connecting businesses with talented marketing professionals from Latin America. They focus on efficiently finding and recruiting qualified remote employees, allowing companies to save costs and hire quickly. By offering a risk-free payment model where clients only pay if they make a hire, Remote Talent LATAM simplifies the recruiting process and enhances business growth for their clients through skilled remote workforce solutions.

📋 Description

• Serve as the primary, highly responsive point of contact for client communications across email, text, and virtual meetings. • Record concise 5-to-7-minute monthly Loom videos analyzing Google Analytics, Search Console, Google Ads, and organic ranking trends to replace meetings when needed and save client time. • Triage incoming client requests, resolve operational roadblocks quickly, and manage task assignments seamlessly using ClickUp. • Review campaign performance proactively to identify opportunities, presenting natural upsells and service expansions (e.g., adding Google Ads to an SEO-only account) that align with client goals. • Confidently advise clients and push back constructively when campaign directions stray from proven best practices, balancing professional competence with exceptional warmth. • Maintain clear handoff documentation, project tracking, and feedback loops with internal operations and paid media teams to ensure flawless retention and campaign continuity.

🎯 Requirements

• 2+ Years of Client-Facing Experience: Proven track record in an account management, client success, or client services role, preferably within a digital marketing agency environment. • Comfort speaking about core SEO mechanics, paid search (Google Ads), and website performance concepts without needing to be a deep technical developer. • Near-native written and spoken English skills with the natural charisma, warmth, and contextual grasp required to lead virtual meetings with U.S. small business owners. • Strong attention to detail with an "owner's mentality" spotting issues before they escalate and taking initiative without waiting for daily direction. • Tool Proficiency: Experience working with Google Workspace, analytics dashboards, and modern project management systems like ClickUp.

🏖️ Benefits

• Competitive monthly compensation ranging from **$2,500 (PLUS) negotiable based on experience and fit.** • Reliable, automated disbursements issued **bi-weekly** via the **Wise** platform. • 100% Remote Flexibility: Total location independence, working fully from your home office anywhere in Latin America. • Opportunity to work closely with the Agency Owner to build and formalize standard operating procedures (SOPs), positioning you to eventually lead and scale an internal account management team.