Customer Service Representative

Job not on LinkedIn

🕒 May 5

🌐 Mexico, Colombia, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote

💵 $1.1k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Remote Talent LATAM

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🎯 Recruiter

🤝 B2B

📣 Marketing

Recruitment • B2B • Marketing

Remote Talent LATAM is a headhunting agency that specializes in connecting businesses with talented marketing professionals from Latin America. They focus on efficiently finding and recruiting qualified remote employees, allowing companies to save costs and hire quickly. By offering a risk-free payment model where clients only pay if they make a hire, Remote Talent LATAM simplifies the recruiting process and enhances business growth for their clients through skilled remote workforce solutions.

📋 Description

• Maintain a positive, empathetic, and professional attitude toward customers • Respond promptly to customer inquiries, primarily through a ticketing system (90% ticketing, 10% phone) • Troubleshoot and resolve customer issues efficiently • Keep accurate records of customer interactions • Communicate with team members via Slack and email when needed • Stay organized while managing multiple requests • Provide feedback to improve processes and customer experience • Manage multiple tickets daily using Zendesk and Google Workspace

🎯 Requirements

• Minimum 1 year of experience; entry-level candidates welcome • Strong written and verbal English communication skills • Comfortable working independently most of the time • Familiarity with Zendesk or similar ticketing systems • Familiarity with Google Sheets and Google Docs • Strong attention to detail and problem-solving skills • Ability to stay calm and professional under pressure • Must reside in a Latin American (LATAM) country • Resume must be submitted in English

🏖️ Benefits

• Monday to Friday schedule, 8:30 AM – 5:30 PM ET, with some flexibility • $1,100 USD/month salary • US holidays • 2 weeks PTO • Internal recognition program