Customer Service Representative

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Renovation Brands

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏗️ Construction

🏭 Manufacturing

📣 Marketing

Construction • Manufacturing • Marketing

Renovation Brands is a digitally-native, vertically integrated multi-brand e-commerce platform specializing in home improvement and renovation products for residential and commercial customers. The company offers direct-to-consumer manufacturing and sourcing, a large portfolio of niche brands (11+), over one million products, and digital design/visualizer tools supported by in-house U. S. experts and a Pro Customer program for professionals.

📋 Description

• Own customer cases from initial contact through final resolution, ensuring all details are handled accurately and completely • Manage customer communication across phone, email, and chat while maintaining professionalism and clarity • Track and follow up on open issues with customers, vendors, carriers, and internal teams • Investigate and resolve order issues, delivery problems, product questions, and post-sale concerns • Coordinate across multiple teams and partners to ensure timely and accurate resolution • Maintain detailed and organized documentation in CRM systems • Provide proactive updates to customers and ensure expectations are clearly set and met • Identify recurring issues or trends and escalate insights to leadership for root cause analysis • Balance multiple active cases while maintaining accuracy, responsiveness, and follow-through • Meet service expectations while prioritizing quality and completeness of resolution

🎯 Requirements

• Customer service experience in a structured environment (e-commerce, logistics, call center, or similar) • Ability to manage multiple open cases simultaneously with consistent follow-through and closure • Ownership mindset — takes full responsibility for customer outcomes, not just actions • Experience working with CRM systems and documenting customer interactions accurately • Clear written and verbal communication skills, including proactive updates to customers and internal teams • Highly organized and detail-oriented with the ability to stay on top of tasks in a fast-paced environment • Natural problem-solver who can investigate and resolve non-standard issues independently • Bonus: experience with order issues, shipping/logistics, vendor coordination, or case/claims management

🏖️ Benefits

• Competitive Base Salary in line with market expectations • Medical, Dental, and Vision plans • 401(k) Safe Harbor Plan with 4% employer match dollar for dollar • Paid vacation allocated by position, and numerous paid holidays • Paid Parental Leave • Paid Sick Days (based on applicable state laws) • Employee Discount program across all brands at a price of 10%-20% above cost • Voluntary Life Insurance & Disability Insurance • Voluntary Accident & Critical Illness Insurance • Employee Referral Program w/Monetary Bonus • Discounts through LifeMart