Customer Care Representative

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ruggable

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🛒 Retail

🛍️ eCommerce

💰 Seed Round on 2018-04

Retail • eCommerce

Ruggable is a company specializing in washable rugs, offering a wide range of designs and styles suitable for various rooms including living, dining, bedroom, and outdoor spaces. Their product line includes pet beds, runner rugs, area rugs, bath mats, and doormats, all designed with easy maintenance in mind. They offer fashionable and functional collections, often collaborating with popular designers and brands like Iris Apfel, Jonathan Adler, and goop. Ruggable emphasizes user convenience with free shipping options and return guarantees, and operates primarily within the US and Canada. Customers can shop by color, room, or style to find the perfect rug for their space.

📋 Description

• Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email • Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc. • Act as a product expert, maintaining a well-rounded understanding of our website, features, stock lists and products • Communicate with management to escalate problems and recommend resolutions to better our consumer experience • Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team

🎯 Requirements

• Excellent written and verbal communication • Passionate about helping others and finding solutions • Ability to resolve inbound inquiries across channels with high empathy and customer engagement • Ability to summarize and escalate issues quickly and concisely • Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel) • Must be a team player • Must be a self-starter and multi-tasker, while remaining responsible and detail-oriented • Experience working in omnichannel CPG organizations (preferred) • Familiarity with ecommerce platforms (Shopify, Zendesk), best practices and industry at large (preferred)

🏖️ Benefits

• Employer matching (up to 3% of base salary) for company sponsored 401K plan