National Accounts, Client Services Operations Administrator

🔥 16 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🤝 B2B

👥 B2C

B2B • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Manages all activities associated with inbound/outbound customer inquiries • Develops and implements policies and procedures on the flow of information for clients assigned • Establishes and implements performance/service standards • Ensures productivity meets or exceeds service and quality standards • Establishes and maintains industry relations • Provides coaching and mentoring to Client Service Administrators • Communication regarding assigned accounts to field and our subcontractors • Owns the communication of requested process improvements from assigned customers • Escalates customers' issues to an appropriate level within the company as needed • Resolves customers' pain points of clients • Proactively looks for failure/potential failure, correcting them before the customers notice • Builds expertise in assigned verticals • Collaborates with internal departments, service branches, and technical and operations managers to facilitate the resolution of complex administrative and service issues to ensure customer satisfaction

🎯 Requirements

• High school diploma or equivalent required • College degree preferred but equivalent work experience is acceptable • 3-5 years client management experience • Experience working in sales and billing is helpful • Must have and express a sense of urgency when dealing with client and partner concerns • Strategic and innovative thinking skills • Experience in project management, project or peer leadership, customer service, and conflict resolution • Strong written and verbal communication skills • Organizational and project management skills • Ability to multitask • Detail-oriented • Ability to learn new business unit software programs as needed

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • Professional and Personal Growth • Multiple avenues to grow your career • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues)