Senior Manager, HR Global Services – Transformation

Job not on LinkedIn

🕒 May 21

🗽 New York – Remote

🗽 New York – Remote

💵 $135k - $180k / year

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🤝 B2B

👥 B2C

B2B • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Own the performance, reliability, and quality of the HR service delivery model, ensuring core services are executed accurately, consistently, and at scale across a globally integrated team • Lead the stabilization of the service model post-transition, closing operational gaps, improving execution quality, and building the discipline required to deliver at the standard the business expects • Champion the manager and employee service experience as a top priority - measuring it rigorously, acting on what the data shows, and treating every friction point as a problem worth solving • Move beyond speed and volume metrics to understand whether people actually feel well-served • Drive the transformation of how HR work gets done - identifying manual, high-volume, and repeatable processes and redesigning them through automation, AI-enabled workflows, and digital self-service solutions that reduce ticket volume, eliminate rework, and improve the experience • Act as the primary process engineer for HR, auditing end-to-end workflows to eliminate waste, duplication, and unnecessary complexity, and enforcing scalable, standardized ways of working across the organization • Shape the performance framework for HR services - moving beyond SLA compliance to measure what actually matters: experience quality, automation adoption, first-contact resolution, error severity, efficiency, and business impact • Lead, develop, and set high standards for a team of HR service professionals, while providing dotted-line direction and performance oversight to a broader globally distributed service team • Drive the performance and continuous improvement of the external service delivery partnership, setting clear expectations, building accountability, and pushing the model toward greater quality, efficiency, and innovation • Act as the gatekeeper for new work entering the service model, ensuring new processes and requests are designed for scale, operationally sound, and ready to execute before launch • Provide the HR Leadership Team with a clear, data-driven view of service capacity, operational risk, and execution readiness to support sound prioritization and decision-making.

🎯 Requirements

• Bachelor's degree in Human Resources, Business Administration, Operations, Industrial Engineering, or a related field, or equivalent years of experience • Minimum 8 years of progressive experience in HR operations, shared services, service delivery transformation, or large-scale operations leadership required • Minimum 5 years of people leadership experience required, including direct management of a team of HR professionals within a complex, matrixed, or globally distributed environment • Proven experience operating in a large-scale environment (10,000+ headcount) with a decentralized frontline workforce strongly preferred • Demonstrated track record of improving the employee or manager service experience through measurable, sustained change - not just process compliance • Demonstrated success leading automation, AI adoption, or digital self-service transformation in an HR or operations environment strongly preferred • Proven ability to stabilize and improve a service delivery model post-transition, including closing operational gaps and raising performance standards • Experience managing external service delivery partnerships or outsourced operations is strongly preferred • Experience with Lean, Six Sigma, process engineering, or continuous improvement methodologies is strongly preferred • Experience in a top-tier consulting firm focused on operations or implementation, or comparable in-house transformation experience, is highly desirable.

🏖️ Benefits

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • Professional and Personal Growth • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues)