Application Support – Software Tester

🔥 15 minutes ago

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Reos GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏠 Real Estate

☁️ SaaS

⚡ Energy

💰 Non Equity Assistance on 2021-10

Real Estate • SaaS • Energy

Reos GmbH is a holistic property management company specializing in innovative, digital, and real-time management solutions. The company offers comprehensive property management services for residential and modern asset classes such as Micro Living and urban quarters in the DACH region, leveraging their proprietary software solutions and smart building expertise. Reos focuses on efficient and sustainable property management, providing real-time visualized data, tenant apps, and strategic ESG data to enhance value preservation and make informed decisions.

📋 Description

• Assist users, business customers, and internal stakeholders with questions and issues related to our web and mobile applications. • Test new features and bug fixes; support error identification and continuous improvement of the applications. • Log requests and error reports in our ticketing system. • Independently handle known or simpler cases. • Document defects and steps to reproduce them. • Prepare incoming cases for further handling by the development or analysis teams. • Manually test new features and bug fixes and perform re-tests to support test documentation. • Document known issues and resolutions to support our knowledge base. • Work closely with development, QA, business analysis, and specialist teams.

🎯 Requirements

• Professional experience in manual software testing, application support, or technical customer support • Ability to investigate issues systematically and work with attention to detail • Interest in software, APIs, or technical systems • Initial experience in software testing, or a willingness to systematically test new features, bug fixes, and typical user workflows • Good basic technical understanding • Experience with ticketing systems • Experience with Jira or Jira Service Management is a plus • Clear and reliable communication in German and good proficiency in English

🏖️ Benefits

• Remote work: Home office or office? You decide what best fits your daily routine! • Workation: A work environment with a holiday feel—enjoy the perfect blend of productive work and a relaxed atmosphere within Europe. • Wellbeing: Company health program — an annual health budget and a subsidized Urban Sports Club membership. • Pension: Attractive employer contributions to company pension plans — secure your future with our support. • Hardware: State-of-the-art equipment to keep us innovative together. • Discounts: Attractive offers — enjoy discounts from over 1,500 providers across sports, mobility, fashion, and travel, and use our Edenred benefits card for additional perks. • Knowledge base: Targeted, on-the-job learning — seize opportunities for diverse, individual development and training. • Networking: Not without my team — look forward to regular team events. And don't worry, we've not forgotten the essentials — we offer free soft drinks and the ever-popular fruit basket.