Client Onboarding Analyst

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Reprotel Marketing Hoteleiro

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🤝 B2B

📱 Media

B2B • Media

Reprotel Marketing Hoteleiro is a Brazil-based digital marketing agency specialized in the hotel and hospitality sector. It helps hotels, pousadas and resorts increase direct bookings and reduce commissions to OTAs by using a hotel-focused methodology and services like Google Hotel Ads, Google Ads, Meta (Facebook/Instagram) ads, conversion-focused website design, SEO, email marketing, content marketing and digital analytics. With about 20 years of hospitality experience, 10+ years in hotel digital marketing, ~150 active hotel clients, a team of ~40 specialists and roughly R$5M managed in ad spend in 2023, Reprotel positions itself as a niche expert for the national hotel market.

📋 Description

• Lead the onboarding of new clients, ensuring an organized implementation and a positive experience from the first contact. • Conduct kickoff meetings to align expectations, present the work plan, and define project objectives. • Monitor all phases of implementation, ensuring deadlines and deliverables are met. • Advise clients on contracted services, processes, and best practices for a successful implementation. • Act as a liaison between clients and internal teams, ensuring clear and efficient communication. • Track onboarding progress, identify risks, and propose actions to ensure a smooth handover to the Customer Success team. • Record information, activities, and next steps in management tools. • Collect feedback and contribute to the continuous improvement of onboarding processes.

🎯 Requirements

• Experience in customer support, implementations, or Customer Success at B2B companies. • Excellent verbal and written communication skills, comfortable leading meetings and training sessions. • Organized, consultative profile with a strong customer-experience focus. • Ability to manage multiple projects and oversee timelines simultaneously. • Comfortable working with processes, checklists, and management tools.