Customer Service Representative

🔥 16 hours ago

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Republic Services

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10,000+ employees

Founded 1998

Environmental Solutions • Waste Management • Sustainability

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Process and resolve customer service requests in a timely and accurate manner • Provides timely and accurate solutions for customer service requests • Responds primarily to inbound calls and may initiate outbound calls to resolve inquiries • Inputs standard customer requests into Company systems • Logs and records information about customer support interactions • Enters service and route data into computer for billing and route scheduling purposes • Exemplifies high levels of quality, productivity and efficiency

🎯 Requirements

• An Associate’s or Bachelor’s degree • Knowledge of the waste management industry • Experience using bilingual skills in a business environment • High School diploma or G.E.D. • Minimum of 1 year of experience in a call center or other customer service related environment • Experience working in a team environment • Ability to manage a high volume of phone interactions in a fast-paced environment

🏖️ Benefits

• Comprehensive medical benefits coverage • Dental plans and vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)