Customer Success – Project Manager

🔥 44 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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Reputation X

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

📣 Marketing

💼 Consulting

💰 Angel on 2016-02

Marketing • Consulting

Reputation X is an online reputation management firm that provides end-to-end, 'done for you' services to protect, repair, and amplify the online presence of executives, companies, brands, and public figures. Founded in 2005, the company offers reputation repair, search result suppression, content removal, reputation-focused SEO, Knowledge Panel optimization, Wikipedia page creation/editing/monitoring, and AI-search/ChatGPT-era optimization, plus free diagnostic tools like RepuScore. They operate globally and position themselves as a strategic partner for managing search, Wikipedia, and AI-generated answers to control how organizations and individuals appear online.

📋 Description

• Serve as the main point of contact for an assigned portfolio of clients, building trusted, long-term relationships. • Lead client communications — kickoff calls, status updates, strategy reviews, and reporting — primarily over Zoom. • Translate client goals into clear project plans and set realistic expectations on timelines and deliverables. • Drive retention, satisfaction, and renewals by proactively surfacing wins and addressing concerns before they escalate. • Own the planning, execution, and delivery of multiple concurrent client projects, keeping each on scope and on schedule. • Use Basecamp to organize tasks, track progress, and keep all stakeholders aligned. • Maintain accurate documentation, timelines, and reporting in Google Sheets and Docs. • Manage project budgets, track spend against scope, and flag risks to profitability early. • Partner with leadership on scoping, pricing inputs, and resource allocation for each engagement. • Coordinate the work of a small internal team, assigning tasks and ensuring deliverables meet quality standards. • Manage external vendors and contractors — briefing them, reviewing output, and holding them to deadlines and budgets. • Help streamline the delivery side of operations — identify efficiencies and remove friction from how work gets done. • Improve and evolve standard operating procedures (SOPs) so delivery is faster, more consistent, and more profitable. • Apply technology and AI to improve client outcomes, reduce manual effort, and keep project costs down. • Work daily in our proprietary software and AI-assisted tools to plan, execute, and measure reputation campaigns. • Use tools such as Ahrefs and other SEO/analytics platforms to inform strategy and report on results.

🎯 Requirements

• 3–5 years in customer success, account management, or project management in a client-facing role, with a proven track record managing multiple client relationships and projects at once. • Hands-on experience managing project budgets AND coordinating people — internal team members, contractors, or vendors. • Excellent written and verbal communication, and comfort leading client calls on Zoom every day. • Highly organized with strong follow-through and the ability to work independently in a fully remote setting. • Reside in Texas, authorized to work in the U.S., and able to work standard U.S. business hours. • Able to work professionally and without judgment with clients.

🏖️ Benefits

• Total target earnings: $75,000–$90,000 per year (base salary plus performance-based commission), commensurate with experience and performance. • Work arrangement: Fully remote within Texas, with flexibility and standard U.S. business hours. • Paid time off: Three weeks per year — and sometimes more — after one year of service, combining vacation and sick leave. This is more generous than most agencies offer. • Health coverage: Company health insurance, with the company contributing toward individual coverage up to a set amount. (Dental and vision are not currently offered.) • Retirement: 401(k) with a company match.