User Support Engineer – PREEvision

🕒 January 21

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requisimus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

🤝 B2B

🏢 Enterprise

B2B • Enterprise

requisimus is an IT services and consulting company specializing in embedded software, Business IT, Industrial IT and data quality solutions. For over 25 years it has worked as a technology partner for B2B customers—especially in automotive, equipment manufacturing and medical sectors—providing custom software development, system integration, cloud migration, process automation, data governance and long-term operational support.

📋 Description

• 1st-level support for users working with PREEvision • Support for review and approval processes (Review & Vote) • Recording, analyzing and handling support requests (tickets) • Assisting users with the operation of PREEvision • Review statuses, workflows and approvals • Reports, analyses and exports • Plausibility checks of models and results from the user’s perspective • Documenting common issues (FAQs, quick guides) • Close collaboration with methodology and engineering roles • Escalation of technically complex issues to experts

🎯 Requirements

• Completed vocational training or degree in a technical field (e.g., Computer Science, Electrical Engineering, Mechatronics, Systems Engineering or equivalent) • Initial practical experience in technical support, engineering support or tool support • Basic understanding of PREEvision (application level; no development required) • Understanding of structured processes and workflows • Service-oriented, structured working style • Very good German skills, good English skills • Advantageous: experience in the automotive sector • Experience with review or approval processes • Experience with ticketing systems (e.g., Jira, ServiceNow) • Initial exposure to model-based development

🏖️ Benefits

• Interesting, enjoyable projects • Flexible working hours – no core hours • Mentoring during the onboarding phase • Up to 4 weeks per year working abroad • 30 days vacation • Employer contribution to company pension plan • Employee loans (interest-free) • Employee discounts at over 250 companies • Training and teambuilding activities • Approximately 10 company events and team activities per year • Professional development and language courses (German or English) • Personal development plan (Grow with us) • Free beverages and shared lunch • Multicultural, committed and open team