Customer Service Representative, Bilingual Spanish

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Central Research, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏛️ Government

💸 Finance

IT Services • Government • Finance

Central Research, Inc. (CRI) is a trusted government contractor specializing in IT services, contact center operations, financial recovery solutions, and program support for both government agencies and commercial organizations. With over 20 years of experience, CRI offers a range of services including IT infrastructure management, help desk support, IT security, software development, and records management, all while maintaining high service and security standards. The company is dedicated to optimizing performance, managing costs, and providing qualified personnel to meet the specific needs of its clients.

📋 Description

• Assist student loan borrowers with account inquiries, repayment options, and application processes • Handle inbound and outbound calls in a fast-paced, high-volume contact center environment • Provide accurate, professional, and empathetic customer support • Ensure compliance with federal regulations, company policies, and data security standards • Meet key performance indicators and quality assurance standards

🎯 Requirements

• U.S. Citizenship • Fluency in Spanish and English, while primarily taking calls from Spanish-speaking customers • High School diploma or GED • 6+ months of customer service in a business, non-retail environment or call center experience • 6+ months of computer experience in a business setting • Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote) • Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans • Demonstrated financial responsibility • No felony convictions within the past 7 years • Misdemeanor convictions within the past 7 years may impact eligibility • No non-medical collections totaling $7,500 or more • Prior call center experience (Preferred) • Associate or bachelor’s degree (Preferred)

🏖️ Benefits

• Health & Welfare Pay: Additional $5.09 hour (up to 40 hrs. Week), which can fully cover employee-only medical, dental, and vision premiums • Work-from-home flexibility with structured support and training • Opportunities for growth within a mission-driven organization