Bilingual Customer Service Representative

Job not on LinkedIn

🕒 5 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Systems & Methods, Inc. (SMI)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1971

💳 Fintech

🤝 B2B

🏛️ Government

Fintech • B2B • Government

Systems & Methods, Inc. (SMI) is a family-led business dedicated to enhancing the quality of life for families through innovative financial solutions. For over 50 years, SMI has provided critical funds to families by developing custom disbursement systems that cater to the unique needs of state and local agencies across the U. S. By leveraging advanced technology and a relationship-focused approach, SMI excels in delivering precise payment processing and comprehensive financial management services. Their offerings include child support processing, prepaid cards, and online banking solutions designed to ensure security, flexibility, and user-friendly experiences for individuals and families.

📋 Description

• Customer Service Representatives are responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements and other duties, as assigned. • This position receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements. • Customer Service Representatives document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements and are responsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements.

🎯 Requirements

• Fluent in English and Spanish is a must • High school diploma or equivalent • At least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work • Must be proficient in data entry skills including keyboard, mouse, and 10-key pad • Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products.

🏖️ Benefits

• Work from home! • Paid training! • Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT • Benefits effective after 30 days of employment • 401(k) • Gym Membership Reimbursements • Career Growth Opportunities • Exciting, Fun and Supportive Virtual Work Environment • Coworkers Who Feel Like Family