Manager D2C Commercial Performance – EMEA

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ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Own the D2C revenue growth plan for EMEA, translating business targets into market-level trading actions and measurable performance outcomes • Support in define and execute market-specific go-to-market and go-to-channel approaches, ensuring commercial plans are tailored to local opportunities, customer needs, and channel priorities across EMEA • Drive commercial performance across key levers including traffic, conversion rate, average order value, repeat purchase, and customer lifetime value • Lead regional trading, promotional, pricing, and merchandising plans to maximise sales, margin, and customer relevance across markets • Partner with CRM and marketing teams to improve acquisition, retention, lifecycle programmes, and customer engagement through email, loyalty, and personalised journeys • Identify conversion opportunities across the onsite journey, including landing pages, product pages, checkout flow, bundling, upsell, and cross-sell initiatives • Build and monitor performance dashboards, analyse customer and trading data, and turn insights into clear growth actions and prioritised recommendations • Collaborate closely with Marketing, Product, IT, Operations, Finance, Legal, Compliance, and local market teams to execute growth initiatives effectively • Support new market launches, platform enhancements, and commercial tests to ensure each initiative delivers measurable revenue impact • Own weekly and monthly performance reviews, forecasting, and reporting of risks, opportunities, and actions to stakeholders • Contribute to the evolution of EMEA D2C best practices, growth playbooks, and scalable processes in line with the global D2C strategy

🎯 Requirements

• Bachelor’s or Master’s degree in Business, Marketing, Digital, E-commerce, or a related field • 5+ years’ experience in e-commerce, digital commerce, or D2C environments, with proven ownership of commercial performance or revenue growth initiatives • Proven experience driving online sales growth across multiple markets through trading, conversion optimisation, CRM, merchandising, or lifecycle marketing initiatives • Strong understanding of D2C growth mechanics, including acquisition, conversion, retention, pricing, promotions, onsite experience, and customer analytics • Demonstrated skills in developing and executing go-to-market and go-to-channel strategies that translate commercial priorities into actionable market and channel plans • Advanced analytical skills with the ability to interpret performance data, identify opportunities, and translate insights into commercial actions • Demonstrated ability to work effectively in matrix organisations with multiple senior stakeholders. • Fluent in English; additional languages are a strong plus • Business fluent German and English skills

🏖️ Benefits

• Attractive remuneration and a permanent employment contract in a crisis-proof environment • 30 days of vacation plus December 24 and 31, giving you plenty of time for relaxation and personal interests • Two additional days of volunteer leave for your voluntary work • The opportunity to participate in the stock purchase program and benefit from the company's growth opportunities • A company pension plan with a base subsidy of EUR 55 to provide for your financial future • A flexible benefits program from which you can individually select your personal benefits. You can choose from a childcare subsidy, sports activities, restaurant vouchers, and job bike leasing • Mental health support from TELUS Health, which offers you and your family support in various areas of life • Extensive training and development opportunities, including access to LinkedIn Learning, to continuously expand your skills • Regular events to strengthen team spirit and make new contacts