Senior Manager, Commercial Services – Diagnostics

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🔥 10 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $157k - $196k / year

⏰ Full Time

🟠 Senior

👔 Manager

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ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Own end-to-end strategy development for Virtuox services, including vision setting, opportunity assessment, and roadmap creation • Translate strategic direction into operational plans and workflows for assigned service domains • Lead prioritized pilots design, implementation, and iteration to validate service concepts and prepare for scale • Own daily execution of service pilots, ensuring delivery against performance targets and timelines • Partner with tech and data teams to implement AI-powered and automated tools that improve service workflows • Collaborate with Product Management, Commercial, Marketing, and Data/Tech teams to align service initiatives with broader business goals and deliver executional excellence • Manage day-to-day pilot operations, ensuring delivery against KPIs, timelines, and business outcomes • Support service monetization strategy through business case development and value modeling • Conduct competitive analysis and user research to inform service differentiation • Ensure compliance with global regulatory and data privacy standards

🎯 Requirements

• 7+ years of experience in healthcare services, product operations, service strategy, or customer experience roles • Strong track record of leading strategic initiatives from ideation through execution and scale • Service Strategy & Execution – Demonstrated ability to lead service development and transformation initiatives from concept through pilot and early scale, balancing vision with operational discipline • Pilot & Program Management – Proven success in designing, launching, and managing pilots with measurable impact, and translating results into scalable service models • Analytics and data acumen – Skilled at using data to inform service design, monitor performance, and continuously optimize operations and outcomes • Cross-Functional Leadership – Skilled in aligning with Product, Marketing, Market Access, and Revenue teams to deliver integrated service solutions in complex stakeholder environments • Digital Health Familiarity – Experience working with or alongside digital platforms, automation, or AI-based service tools, especially in regulated healthcare settings • Commercial Acumen – Able to define business cases, assess value levers, and support monetization strategies for service initiatives

🏖️ Benefits

• comprehensive medical, vision, dental, and life insurance • AD&D insurance • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • Flexible Time Off (FTO) • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave